IAP Lake Austin Action Group

The Challenge

Hewlett Swanson solicitors asked us to step in to an existing group action. A minimum number of claimants was required to make the litigation viable and, although almost double that number had expressed interest, retainer packs were not being returned.

The Solution

LML added our infrastructure to the process. We quickly passed the minimum number required to get the case off the ground by:

– impactful communication with the pipeline of claimants, upping the momentum on the activity
– creating user guides which demystified the legalese in the retainer pack and helped potential claimants understand the arrangements easily
– establishing operational procedures which maximised conversions.